Privacy Policy

Privacy Policy for Bentier Homes and Bentier Development

This privacy policy sets out how of Bentier Homes Ltd or Bentier Development uses and protects any information you give us when you use our website or social media platforms, and provide information by which you may be personally identified.

Privacy is important to us and your data matters. The trust you place in Bentier is treated with respect and care. We have always been, and will remain, fully committed to protecting your privacy and any data we may hold about you.

Changes to this Policy

We may update this policy, but we will always ensure that any changes made do not infringe on your rights under the prevailing data protection legislation.We advise you to periodically check our website to confirm you are aware of and happy with the most recent version of this policy. This policy is effective from Wednesday, 27 November 2019.

What about Brexit?

We comply with the GDPR and currently this is sufficient (and stricter) than standalone UK regulations.This means that your data remains fully protected by law. As our responsibilities and liabilities for handling your data change in a post-Brexit UK, we will review our privacy policy and make the minor changes that may be indicated.

What information do we collect about you?

We may collect information when you visit our websites, engage with our social media presence, or contact us directly. This information covers several categories of data as outlined below.

Information you provide via forms.

If you contact us via the contact form on our website ( we will collect your first name, last name, email address and a contact telephone number, in addition to your enquiry information.We use this data to provide you with the service or information you have requested.

Automated data collection and statistics.

As you engage with our website content or our social media sites we may collect various data points and metrics. We currently do not do this, but if we did so in the future, it may include collecting your IP address and browsing pattern across our site. We would use this data to improve the usefulness of our online presence.

Cookies and other Tracking Tools.

We currently do not use tracking tools, including Cookiesand other analytical tools which collect statistical data about how people use our website. If we decide to use them in the future, they would be used to improve the functionality of our website only.We do not collect any information you unknowingly submit, and you are able opt out of tracking technologies through your own browser settings by stopping your browser from accepting cookies. This may limit your user experience or ability to fully use our website and social media sites.

How we use information we collect?

We use the information we collect in a few different ways.

Responding to you.

If you have contacted us with a genera l enquiry, we will use your information to begin that conversation with you.

Providing Support or information.

If you have requested support or information for any of the services we offer we will use your information to provide that support and help.


We use NHBC as our warranty and insurance provider for all our developments, and when you have purchased a property from us, we will pass on basic contact information to them, so that they can initiate a conversation with you about your warranty and insurance on the property in question. From that point, you will be covered by NHBC’s own and extensive privacy policy.

Learning and analytics.

If you have given feedback we may use that information to inform decisions and make future improvements.

Legal Requirements.

If required so by law or to protect our legal rights, we may use your information for compliance, regulatory, audit or legal investigation reasons.

How we share information we collect?

We will protect your privacy at all times, but occasionally it may be necessary to share some of your information. Outlined below are the few exceptions where we may share your information.

Keeping you informed.

We may use your personal information to send you promotional information about current and future Bentier developments, or send you information we think you may find interesting.We will never sell, distribute or lease your personal information to third parties unless we have your express permission. You will always be able to contact us and ask us to stop sending you promotional information.

Legal Obligation.

In rare circumstances we may be compelled to disclose personal information, either for compliance, legal order, when it is in your best interest, or to protect the legal rights of Bentier Homes Ltd or Bentier Development.

How we store and secure information we collect.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.We regularly review how long personal information is retained in our systems, in order to fully comply with our obligations under GDPR regarding the retention and deletion of personal data.

How to access and control your information

Information and data submitted to Bentier is yours. You may request a copy of all the information we hold about you at any time, or have yourself removed from our systems, subject to compliance with other regulations. You may initiate such a request by emailing: If any of your details have changed, you may also update them using the same email address.

Data Contact

For all Data Protection requests, or to get in touch about any of the above, please contact us: Bentier Homes, Chiltern Court, St Peters Avenue, Caversham, RG4 7DL,

What if we breach the current regulations or suspect any of your personal data has been compromised?

We will inform the Information Commissioner’s Office (ICO) within 72 hours of discovering a breach. We will take immediate steps to secure any data we believe may have been breached, and if any breach could cause personal harm (to enable identity theft, for example) we will let you know as soon as possible, so you are able to take appropriate actions.